Return Policy

EGYM marketing material has been developed with your gym and members in mind, but if there is a problem with the product, we’re here to help.

All merchandise EGYM purchases have a 14-day return policy. To inquire about a return, please contact us at marketingportal@egym.com.

Once we receive your items, we process them and issue a refund to your original form of payment within 15 business days. However, please note that it may take up to 20 additional days for the refund to appear in your account.

You can check the status of your returns by signing in and accessing the orders page.

Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the content you provided, please contact us at marketingportal@egym.com. Should you want to submit a new order, we will cover the costs of the new order after approving your case.

Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.